At Elite Interior, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.
Returns
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You may request a return within 7 calendar days from the date of delivery.
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To be eligible for a return, the item must be unused, in its original condition, and with all packaging intact.
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Returns are accepted only for items that are damaged, defective, or incorrect.
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Please note that since we operate on a cash on delivery basis, returns must be initiated promptly within the specified time frame.
Return Process
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To initiate a return, contact our customer service team at [email protected] within 7 days of delivery.
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Provide your order number, item details, and reason for return.
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Our team will guide you through the return process and provide instructions on how to send the item back.
Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 10 business days after the returned item is received.
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Refunds will be issued via the original payment method or as store credit, as applicable.
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Please note that shipping and delivery charges are non-refundable.
Exchanges
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We currently do not offer direct exchanges. If you wish to exchange an item, please return the original purchase following the return process and place a new order.
Non-Returnable Items
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Items that are not eligible for return include any that have been used, damaged due to customer misuse, or without original packaging.
If you have any questions or need assistance, please don’t hesitate to reach out at [email protected].